Travelocity sucks. Although they are in a service industry, they have no problem screwing over a customer.
As you can probably assume, I am NOT in Myanmar (the entire story revealed in another blogpost). Long story short, travelocity would not reschedule my flight and I was forced to miss it. And of course, $900 down the drain. Travelocity, Cheapoair, kayak...make very little money off any flight (~$5.00), so they have absolutely no monetary incentive to fight for a customer. They are just a middle man. In the end, the customer is the one who eats it.
Until a more perky post...
Priya
As you can probably assume, I am NOT in Myanmar (the entire story revealed in another blogpost). Long story short, travelocity would not reschedule my flight and I was forced to miss it. And of course, $900 down the drain. Travelocity, Cheapoair, kayak...make very little money off any flight (~$5.00), so they have absolutely no monetary incentive to fight for a customer. They are just a middle man. In the end, the customer is the one who eats it.
Until a more perky post...
Priya
WARNING: BOOKING WITH TRAVELOCITY
ReplyDeleteCAN MAKE YOU A FELONY SUSPECT!
Yes, it happened to me. Travelocity booked and confirmed my itinerary, but due to a software defect it was billed to some random other credit card. When I noticed it, I tried to call customer service and say "you got the wrong credit card here. Give them their money back and here, take my credit card number and charge it for this itinerary." This would have been a reasonable and easy solution. But noooooo!
They insisted that there was no defect and that there would not be any refund ever to anyone! Ever! They accused me of entering the other credit card (how in the world would I know their number, name, address, expiration, security code? Only Travelocity has all that info. I got them to cancel the itinerary, but the poor sucker out there is out hundreds of dollars, and this unauthorized use of credit card is associated with my itinerary! I will be No. 1 suspect in a felony! Today I went to see my lawyer to head off what might happen. Travelocity has defective software and is negligent, reckless, unreasonable, and abusive! Truly bizarre!